Terms and Conditions

Acceptance of terms

The www.ChalCinema.com website ("Website") is an internet based entertainment ticketing portal owned and operated by Karvik Entertainment LLP("Karvik"), a company incorporated under the laws of India, with its registered office at R-32 Inderpuri New Delhi 110012.

 

Through the Website, Karvik shall provide you ("User") entertainment-related information, pricing, availability and reservations for ticket for cinemas across cities and rural areas throughout India ("Service"), as more particularly described and defined in the terms of service ("TOS") relating to such Service, This Service may be availed by the User, his family members and friends.

 

This User Agreement ("Agreement") sets out the terms and conditions on which Karvik shall provide the Services to the User through the Website. In addition to this Agreement and depending on the Services opted for by the User, the User shall be required to read and accept the relevant TOS for such Service, which may be updated or modified by Karvik from time to time. Such TOS shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail.

 

Use of the Website is offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be posted on the Website from time to time. For the removal of doubts, it is clarified that use of the Website by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the TOS. If the User

 

Additionally, the Service Provider may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example, movie tickets, gift vouchers, Combo’s, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers. In the event that any of the terms, conditions and notices contained in this Agreement or the TOS conflict with the additional/other terms and guidelines specified by the Service Provider, then the latter terms/guidelines shall prevail.

 

Modification of terms


Karvik reserves the right to change the terms, conditions and notices under which the Services are offered through the Website, including but not limited to the charges for the Services provided through the Website. The User shall be responsible for regularly reviewing these terms and conditions.

 

Privacy Policy


The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of Karvik in respect of the Website, The User further consents that the terms and contents of such Privacy Policy are acceptable to him. 

Limited user

 

The User agrees and undertakes not to sell, trade or resell or exploit for any commercial purposes, any portion of the Service. For the removal of doubt, it is clarified that the Website is not for commercial use but is specifically meant for personal use only.


The User further agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that the Karvik's name is stated as the source. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

 

Disclaimer of warranties/Limitation of liability


Karvik has endeavored to ensure that all the information on the website is correct, but Karvik neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data or information contained. Karvik makes no warranty, express or implied, concerning the website and/or its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of services, including any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any user or any other person, arising out of or from the use of the information contained in the website.

 

Since Karvik acts only as a booking agent, it shall not have any liability whatsoever for any aspect of the arrangements between the service provider and the user as regards the standards of services provided by the service providers. In no circumstances shall Karvik be liable for the services provided by the service provider.


Although Karvik makes reasonable commercial efforts to ensure that the description and content in the TOS and on each page of the website is correct, it does not, however, take responsibility for changes that occurred due to human or data entry errors or for any loss or damages suffered by any user due to any information contained herein. Also, Karvik is not the service provider and cannot therefore control or prevent changes in the published descriptions which are based upon information provided by


Karvik does not endorse any advertiser on its website in any manner. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.


In no event shall Karvik be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the services; (b) the cost of procurement of substitute goods and services or resulting from any goods, information or services purchased or obtained or messages received or transactions entered into through the services; (c) unauthorized access to or alteration of the user's transmissions or data; (d) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website. Neither shall Karvik be responsible for the delay or inability to use the website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. further, Karvik shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Karvik's control. the user understands and agrees that any material and/or data downloaded or otherwise obtained through the website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. These limitations, disclaimer of warranties and exclusions apply without regard to whether the damages arise from (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law.the maximum liability on part of Karvik arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. in no case the liability shall include any consequential loss, damage or additional expense whatsoever.

 

Links to third party sites

 

The Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Karvik or the Website and Karvik is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Karvik is not responsible for any form of transmission, whatsoever, received by the User from any Linked Site. Karvik is providing these links to the User only as a convenience, and the inclusion of any link does not imply endorsement by Karvik or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof.


Karvik is not responsible for any errors, omissions or representations on any Linked Site. Karvik does not endorse any advertiser on any Linked Site in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

 

Prohibition against unlawful use

 

As a condition of the use of the Website, the User warrants that they will not use the Website for any purpose that is unlawful or illegal under any law for the time being in force within or outside India or prohibited by this Agreement and/or the TOS including both specific and implied. In addition, the Website shall not be used in any manner, which could damage, disable, overburden or impair it or interfere with any other party's use and/or enjoyment of the Website. The User shall refrain from obtaining or attempting to obtain any materials or information through any means not intentionally made available or provided for or through the Website.

 

Use of communication services

 

The Website may contain services such as email, chat, bulletin board services, information related to recommendations, news groups, forums, communities, personal web pages, calendars, and/or other message (hereinafter collectively referred to as "Communication Services"). The User agrees and undertakes to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.

By way of example, and not as a limitation, the User agrees and undertakes that when using a Communication Service, the User will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;

upload files that contain software or other material protected by intellectual property laws unless the User owns or controls the rights thereto or have received all necessary consents;

upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer;

advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages;

conduct or forward surveys, contests, pyramid schemes or chain letters;

download any file posted by another user of a Communication Service that the User know, or reasonably should know, cannot be legally distributed in such manner;

falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;

violate any code of conduct or other guidelines, which may be applicable for or to any particular Communication Service;

violate any applicable laws or regulations for the time being in force in or outside India; and violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.


Karvik has no obligation to monitor the Communication Services. However, Karvik reserves the right to review materials posted through Communication Service and to remove any materials in its sole discretion. Karvik reserves the right to terminate the User's access to any or all of the Communication Services at any time without notice for any reason whatsoever.

 Karvik reserves the right at all times to disclose any information as is necessary to satisfy or comply with any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Karvik's sole discretion.


Karvik does not control or endorse the content, messages or information found in any communication service and, therefore, Karvik specifically disclaims any liability or responsibility whatsoever with regard to the communication services and any actions resulting from the user's participation in any communication service.

 

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. User is responsible for keeping himself updated of and adhering to such limitations if they download the materials.

 

Termination/Access restriction

 

Karvik reserves the right, in its sole discretion, to terminate the access to the website and the related services or any portion thereof at any time, without notice.

 

Fees payment


Karvik reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the Karvik Services. Karvik further reserves the right to alter any and all fees from time to time, without notice.

 

The User shall be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the Karvik Services.

 

User's obligation and user account


In consideration of use of the Website, the User represent and confirm that the User is of legal age to enter into a binding contract and is not a person barred from using the Website and/or receiving the Services under the laws of India or other applicable law.

 

To avail a Service the User has and must continue to maintain at his sole cost: (a) all the necessary equipments including a computer and modem etc. to access the Website/avail Services; (b) own access to the World Wide Web. The User shall be responsible for accessing the Services and that access may involve third party fees including, airtime charges or internet service provider’s charges which are to be exclusively borne by the User.


The user also understands that the services may include certain communications from Karvik as service announcements and administrative messages. the user understands and agrees that the services are provided on an "as is" basis and that Karvik does not assume any responsibility for deletions, mis-delivery or failure to store any user communications or personalized settings.

 

Registration of the User on the Website is optional. If the User opts to register himself on the Website, upon completion of the registration process, the User shall receive a user id and password. The User agrees and undertakes at all times to be responsible for maintaining the confidentiality of the password and user id, and shall be fully responsible for all activities that occur by use of such password or user id. Further, the User agrees not to use any other party's user id and password for any purpose whatsoever without proper authorization from such party. You are responsible for the security of your password and for all transactions undertaken using your password through our service. The Password entered by you is transmitted in one- way encrypted form to our database and stored as such. Thus the Password will not be known even to Karvik. You confirm that you are the authorised holder of the credit card or the original account holder used in the transactions you make using the Karvik services. Karvik will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/credit card number/account details number for using Karvik Services.

 

The user also agrees and undertakes to immediately notify Karvik of any unauthorized use of the user's password or user id and to ensure that the user logs off at the end of each session at the website. Karvik shall not be responsible for any, direct or indirect, loss or damage arising out of the user's failure to comply with this requirement.

 

The User also agrees to: (a) provide true, accurate and complete information about himself and his beneficiaries as prompted by the registration form ("Registration Data") on the Website; and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If the User provide any information that is untrue, inaccurate, not current or incomplete or Karvik has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Karvik has the right to suspend or terminate the User's registration and refuse any and all current or future use of the Website and/or any Service.


Furthermore, the User grants Karvik the right to disclose to third parties Registration Data to the extent necessary for the purpose of carrying out the Services.

 

Breach


Without prejudice to the other remedies available to Karvik under this agreement, the TOS or under applicable law, Karvik may limit the user's activity, or end the user's listing, warn other users of the user's actions, immediately temporarily/indefinitely suspend or terminate the user's registration, and/or refuse to provide the user with access to the website if:
(a) the user is in breach of this agreement, the tos and/or the documents it incorporates by reference;
(b) Karvik is unable to verify or authenticate any information provided by the user; or
(c) Karvik believes that the user's actions may infringe on any third party rights or breach any applicable law or otherwise result in any liability for the user, other users of the website and/or Karvik.

 

Karvik may at any time in its sole discretion reinstate suspended users. once the user have been indefinitely suspended the user may not register or attempt to register with Karvik or use the website in any manner whatsoever until such time that the user is reinstated by Karvik. notwithstanding the foregoing, if the user breaches this agreement, the tos or the documents it incorporates by reference, Karvik reserves the right to recover any amounts due and owing by the user to Karvik and/or the service provider and to take strict legal action as Karvik deems necessary.

 

Proprietary rights

 

Karvik may provide the User with content such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks or other intellectual property rights and laws. The User may use this material only as expressly authorized by Karvik and shall not copy, transmit or create derivative works of such material without express authorization from Karvik.


The User acknowledges and agrees that they shall not upload, post, reproduce or distribute any content on or through the Website that is protected by copyright or other proprietary right of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietary content distributed on or through the Website with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution.

 

Relationship


None of the provisions of this Agreement, terms and conditions, notices or the right to use the Website by the User contained herein or any other section or pages of the Website and/or the Linked Sites, shall be deemed to constitute a partnership between the User and Karvik and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way. It may be noted, however, that if by using the Website, the User authorizes Karvik and its agents to access third party sites designated by them or on their behalf for retrieving requested information, the User shall be deemed to have appointed Karvik and its agents as their agent for this purpose.

 

Indemnification

 

The User agrees to indemnify, defend and hold harmless Karvik from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Karvik that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User pursuant to this Agreement and/or the TOS.

 

Severability


If any provision of this Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this Agreement shall continue to be in full force and effect.

 

Termination of agreement and services

 

Either the User or Karvik may terminate this Agreement and a Service with or without cause at any time to be effective immediately.


The User agrees that Karvik may under certain circumstances and without prior notice, immediately terminate the User's user id and access to the Website/Services. Causes for termination may include, but shall not be limited to, breach by the User of this Agreement or the TOS, requests by enforcement or government agencies, requests by the User, non-payment of fees owed by the User in connection with the Services as specified in the applicable TOS.

 

This Agreement may be terminated by either the User or Karvik through a written notice to the other. Karvik shall not be liable to the User or any third party for termination of any Service. Should the User object to any terms and conditions of this Agreement, any TOS or become dissatisfied with the Service in any way, the User's only recourse is to immediately: (a) discontinue use of the Website/Service; and (b) notify Karvik of such discontinuance.

 

Upon termination of the Service, User's right to use the Website/Services and software shall immediately cease. The User shall have no right and Karvik shall have no obligation thereafter to execute any of the User's uncompleted tasks or forward any unread or unsent messages to the User or any third party. Once the User's registration or the Services are terminated, cancelled or suspended, any data that the User has stored on the Website may not be retrieved later.

 

Governing law

 

This agreement and each TOS shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Delhi.

 

Purchase Policy

 

Payment Methods 
ChalCinema accepts Visa, MasterCard, American Express, select Debit Cards and Net Banking. Other payment methods may be added from time to time. 

Who You Are Buying From

ChalCinema acts as the agent to those who are promoting the events for which you purchase tickets ("Event Organizer") and for movie halls (Cinemas). When you purchase a ticket for an event/movie, ChalCinema will be handling the transaction and collecting payment for the organizer/Cinema

Pricing and Availability


ChalCinema sells tickets on behalf of Event organizers/Cinemas and does not control the inventory or its availability and pricing.

 

 

Internet handling fees and Order Processing Fees
Tickets purchased on ChalCinema are subject to a per ticket internet handling fee and a non-refundable per order processing fee.


Amount of Tickets Per Customer or "Ticket Limits"
When purchasing tickets on ChalCinema you are limited to a specified number of tickets for each event.

 

Censor warning
Please check the censor warning before buying the tickets. Children below the age of 18 will not be allowed entry for an {A} rated movie. Also please check for any additional ratings/entry restrictions that may be applicable for events/movies from time to time.

 

Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same form your booking history or with the Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. ChalCinema will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.


Refunds and Exchanges
Before purchasing tickets, carefully review your booking details. ChalCinema will be unable to process exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.


Billing Information Verification
Some Orders will be processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, ChalCinema customer service will attempt to contact you, using the information provided at the time of purchase. If ChalCinema is unable to reach you after its initial attempt, ChalCinema may cancel your order and may sell your tickets to another customer.

 

Delivery
ChalCinema offers multiple delivery options. The options may vary from for different events/movies. Currently the following delivery options are available:
Email confirmation:Your booking confirmation will be sent via an email. This confirmation needs to be printed and shown at the ticket counter to get a physical ticket.

SMS confirmation:Your booking confirmation will be sent via an SMS. The SMS details need to be shown at the ticket counter to get a physical ticket.

ChalCinema may chose to send the physical tickets for the event/movie. Delivery will be attempted twice before canceling your transaction

Important
In all the cases you will need to produce the credit/debit card used to purchase the tickets for picking up the tickets at the venue. In case the credit/debit card user is not picking up the tickets, an authorization with the photocopy of this credit/debit card signed by the credit/debit card holder need to be produced at the time of picking up the tickets. Please note that signature on the card must match the signature used for authorization. Physical Tickets will be delivered to your address confirmed on the website.


Pricing and Other Errors
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: ChalCinema will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site. 

Cancelled/Postponed Events
Occasionally, events are canceled or postponed by the promoter. Should this occur, we will attempt to contact you and refund the amount as per the policy of the organizer.

Customer Care 
If you need help regarding your order or any other issue, the best in the company is available. We guarantee a response time of one working day.

Gift Vouchers

ChalCinema vouchers are issued by ChalCinema and may only be redeemed through our website, www.ChalCinema.com towards the purchase of movie tickets on ChalCinema.com for participating theaters located in India. Gift Vouchers cannot be redeemed directly at any of our partner theaters, or any other website operated by third-party merchants accessible from our site.
If the available amount on a ChalCinema vouchers claim code is LESS than the transaction amount, the balance of the order must be paid with a valid credit card.

In addition to these ChalCinema vouchers Terms and Conditions, ChalCinema vouchers and their use on our website are also subject to ChalCinema's general Terms of Use. You agree to comply with the Terms of Use.

ChalCinema is not responsible for lost or stolen ChalCinema vouchers, except as required by law. In certain circumstances, ChalCinema may replace or cancel lost or stolen ChalCinema vouchers with proof of purchase acceptable to ChalCinema.

ChalCinema may change (add to, delete, or amend) these terms from time to time. Unless we state otherwise, the changes will apply to any new ChalCinema vouchers that you purchase.

ChalCinema vouchers are for personal, non-commercial use and enjoyment only. They may be shared with family and friends, but may not be advertised, sold or used as promotional items by the purchaser or anyone else without ChalCinema´s prior written consent. Your purchase or use of ChalCinema vouchers will be deemed your agreement to these terms.

 

Buyer Beware

Read Through our Terms and Conditions Carefully.
Accepting the Terms and conditions while booking a ticket online makes it a valid contract between you and us.

 

Prohibited electronic equipments

Customers are advised to avoid carrying Laptops, Handycams, iPads, Tablets and Digital Cameras to the cinema hall. Customers can, however, keep their mobile phones with them.

 

Notice & Take Down Policy

AS AN INTERMEDIARY, KARVIK IS NOT LIABLE FOR ANY THIRD-PARTY CONTENT UPLOADED, TRANSMITTED, DISPLAYED, PUBLISHED OR SHARED ON ITS PLATFORM. BY USING CHALCINEMA.COM, YOU AGREE TO THE CONDITIONS SET OUT IN THIS NOTICE AND TAKE DOWN POLICY

If the owner of a copyright-protected work or an agent authorized to act on the copyright owner’s behalf (the “Owner”) believes the work posted on ChalCinema.com (“the Site”) is infringing the Owner’s copyright under the relevant law, the Owner may submit a copyright infringement notification.

Karvik recommends Owners of copyright-protected content to report alleged copyright infringement by submitting a written complaint (the “Complaint”) either through a web-form (recommended) or through email.  The Complaint should include the following:-

In case of a Complaint by the Owner that is submitted in accordance with the procedure in Clause 2, and found to be valid, Karvik may refrain from facilitating access to the allegedly infringing work for a period of 21 (twenty one) days or until an order from a competent court is received, whichever is earlier. In case Karvik receives no such order before the expiry of twenty-one days, Karvik may reinstate access to the said work.

Users may submit a complaint against objectionable content by submitting a written complaint (the “Complaint”) either through a web-form (recommended) or through email on customercare@chalcinema.com. The Complaint should include the following:

If Karvik determines, in its sole discretion and judgment, that the User Content violates any of the aforementioned conditions, it shall be entitled to immediately take down or otherwise block access to User Content

Karvik is an intermediary and shall not be liable for any act of copyright infringement or any other objectionable User Content, as provided under the Copyright Act, 1957, Information Technology Act, 2000 and Rules thereunder.

 

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